Feedback Pulse

Turns the firehose of customer feedback (tickets, NPS comments, interview notes, churn-survey responses) into a weekly digest the product team will actually read. Five themes max, ranked by frequency × severity × strategic fit, each with verbatim quotes and a routed product ticket ready to open.

Most support data never reaches product. It sits in Intercom, gets mentioned in a Slack channel, and evaporates. The product team's roadmap is 40% more accurate when fed a disciplined weekly pulse; the remaining 60% is the vision layer product owns anyway. This closes the loop that nobody closes.

- Multi-source ingest: tickets + NPS + interviews + churn surveys - Theme clustering: not topics, but customer jobs-to-be-done - Frequency × severity × strategic-fit ranking - Verbatim quote library: three quotes per theme, customer + date - Routed product tickets: ready to open in Linear with context