80 skills available — search, filter, and discover
Inbound ticket classification, severity scoring, routing, and the first reply that earns the customer's patience
## What it does Turns an inbound support queue from "whoever yells loudest" into a triaged pipeline: each ticket gets classified (bug, question, feature request, account issue, billing), severity-scor
Mines recurring ticket patterns, writes help-center articles that actually answer them, and reduces ticket volume 20-40%
## What it does Analyzes a ticket archive (or a conversation log), finds the top recurring questions, and writes the help-center article that ends each one. Each article follows the same structure: ex
Theme-clusters ticket/NPS/interview feedback into the top 5 signals, with frequency + severity + a ready-to-route ticket for the product team
## What it does Turns the firehose of customer feedback (tickets, NPS comments, interview notes, churn-survey responses) into a weekly digest the product team will actually read. Five themes max, rank
De-escalation scripts, VIP handling, churn-save flow, and the manager-please escalation path — turns the angriest customers into the loudest champions
## What it does The escalation function packaged. When a customer is furious, at risk of churn, threatening to post publicly, or just on the line with a VIP that's bigger than the agent's pay grade, t