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Health checks, incident alerting, and status page generation
## What it does Monitors your endpoints and alerts you before your users notice downtime. ## Why you need it Downtime costs money and trust. This skill monitors your services, sends alerts via Slack/
Inbound ticket classification, severity scoring, routing, and the first reply that earns the customer's patience
## What it does Turns an inbound support queue from "whoever yells loudest" into a triaged pipeline: each ticket gets classified (bug, question, feature request, account issue, billing), severity-scor