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Halo
HaloPro
Ticket Triage
Inbound ticket classification, severity scoring, routing, and the first reply that earns the customer's patience
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0 installs
#triage#ticketing#routing+2
## What it does Turns an inbound support queue from "whoever yells loudest" into a triaged pipeline: each ticket gets classified (bug, question, feature request, account issue, billing), severity-scor
#triage#ticketing#routing
Updated Apr 24, 2026
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HaloPro
FAQ Builder
Mines recurring ticket patterns, writes help-center articles that actually answer them, and reduces ticket volume 20-40%
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0 installs
#faq#knowledge-base#help-center+2
## What it does Analyzes a ticket archive (or a conversation log), finds the top recurring questions, and writes the help-center article that ends each one. Each article follows the same structure: ex
#faq#knowledge-base#help-center
Updated Apr 24, 2026
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